IT has become a dynamic, strategic and indispensable asset for any organization to meet its objectives. As a result, and given its importance, it continues to generate questions within companies. Among the most common are, for example, how can the power of IT be harnessed effectively? How can investment in these technologies be maximized? How can the risks associated with them be limited? Fortunately, all the answers can be found through the same benchmark: good IT management.

Good IT management plays a much more important role that can be perceived in some corporate environments. If you have not yet decided to apply a solid ITSM strategy within your organization; or simply want to leverage your current approach, we recommend that you take a look at these good practices that we have brought for you.

What does IT Management do?

Information technology management (ITSM) represents an integral part of overall organizational governance; it includes organizational and leadership structures and processes that ensure that the company’s IT contributes to the achievement of business strategies and objectives.

The primary goal of a robust ITSM framework is to ensure that investments in IT information and management produce real business value. It also seeks to mitigate IT risks, such as threats to cybersecurity and misalignment between IT professionals and business priorities.

Fundamentals of IT Management

In order to be well implemented, IT management must be focused on achieving the following objectives:

• Maintain value creation
• Improve IT process performance and customer satisfaction.
• Control the financial aspect of Information Technology.
• Develop skills and solutions to meet the future needs of the company.
• Identify and manage risks related to Information Technology.
• Promote the development and maintenance of transparency in all processes carried out within the company.

Essential elements

Good IT management is the result of a combination of essential elements such as processes, structures, and relational mechanisms.

Structures: Structures include how the IT function is organized.

Processes: Processes comprise all strategic activities of the information systems and the measurement of their performance.

Relationship Mechanisms: Includes participation of key stakeholders, the collaboration between business lines and IT staff, rotation of responsibilities and continuous training.